HandSee Support
Need help with HandSee? We’re happy to assist.
Email: support@hotbuyer.com
We aim to respond within 1–2 business days.
What is HandSee?
HandSee lets one person guide another during a live video session, with a hand overlay shown on the video — perfect for helping family, remote troubleshooting, or teaching a task step by step.
Getting started
- One person starts a session and shares the short code.
- The other person enters the code to join — no account needed.
- Allow camera and microphone access when prompted, then guide with your hand on screen.
Troubleshooting
- Can’t connect: Make sure both people have a working internet connection and have entered the same session code.
- No camera or microphone: Open your device Settings and confirm HandSee has Camera and Microphone permissions enabled.
- No sound: Check that your device isn’t muted and the volume is turned up.
- Still stuck: Email us at support@hotbuyer.com with your device model and a short description of the issue.
Privacy
HandSee sessions are live and peer-to-peer; we do not record or store your video or audio. See our Privacy Policy for details.